Shipping policy

Shipping Policy

Katrina Cosmets by Katrina Cosmetics

Thank you for shopping with Katrina Cosmetics.

We are committed to delivering your order as quickly and efficiently as possible.

Orders are typically processed and delivered within 3–5 working days.

However, during periods of high demand, promotional events, holidays, or high order volumes, delivery may take longer than usual.

Please allow up to 8–11 business days for your order to arrive before contacting support regarding delayed delivery.

We currently ship across South Africa.

Once your order has been dispatched, tracking information may be provided where available so you can monitor your delivery status.

While we always aim for fast delivery, delays may occasionally occur due to:

We appreciate your patience and understanding during these periods.

Customers are responsible for ensuring all shipping information provided at checkout is accurate and complete.

Katrina Cosmetics is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping details submitted by the customer.